Glenworth Valley Glamping
Terms & Conditions
Definitions
In these Contract Terms and Conditions of Stay words and expressions shall have their ordinary meaning unless otherwise defined within these Contract Terms and Conditions of Stay.
• Agreement (The Agreement) means these Contract Terms and Conditions of Stay.
• Booking Form means the form issued by the Owner to the Client containing details of the Equipment,
Period of Hire and Hire Charge.
• Client (The Client) is the person entering into a rental agreement with the Owner and who is Principal to all obligations to this Agreement. The client must be over 18 years of age and Petit Nomad Glamping Pty Ltd has the right to request formal identification to confirm the age.
• Equipment is all the physical items included but not limited to: tent(s), Mattress Pack, Floor Matting or Rugs, any LED & Fairy Lights, Tables and any other Furniture, Bedding (Pillows, Duvets and Blankets) and any accessories hereinafter included in the rental contract.
• Hire Charge means the amount payable by the Client to the Owner as specified in the Booking Form. All Hire Charges, including additional Equipment requests must be paid in full at the time of booking.
• Owner (The) is Petit Nomad Glamping Pty Ltd, ABN 38678569018 and/or their subcontractors or agents.
• Period of Hire means the period of which any equipment is required, as identified in the Booking Form, to be ready and available for use.
1. General
1.1 A booking is not confirmed until a deposit has been received by Petit Nomad Glamping Pty Ltd and a confirmation email has been sent to the client. Petit Nomad Glamping Pty Ltd will not recognise any verbal agreements.
1.2 All bookings are subject to the approval of Petit Nomad Glamping Pty Ltd (and at Petit Nomad Glamping Pty Ltd’s sole discretion), and any booking may be refused and/or cancelled, without any reason in any circumstances, regardless of whether any amounts have been paid.
1.3 Upon payment of the deposit the client is deemed to have agreed to all of Petit Nomad Glamping Pty Ltd's terms and conditions. If any clause is deemed to be invalid it will not affect the rest of the terms and conditions.
1.4 All goods hired remain the property of Petit Nomad Glamping Pty Ltd and must not be sub-hired under any circumstances.
1.5 Prior to the commencement of the rental period Petit Nomad Glamping Pty Ltd will deliver and set up all goods so that they are prepared and ready for use. Goods will then be packed away and removed by Petit Nomad Glamping Pty Ltd following the completion of the rental period.
1.6 Check-in time is 2pm and Check-out time is 10am unless otherwise stated by Petit Nomad Glamping Pty Ltd at the time of booking.
1.7 Rental periods can be extended at Petit Nomad Glamping Pty Ltd 's discretion providing operational requirements allow it and providing the client pays for the extension in full at the time of requesting it.
1.8 If goods are not made available to Petit Nomad Glamping Pty Ltd at the arranged end time of the rental period further fees may be applied at Petit Nomad Glamping Pty Ltd 's discretion and Petit Nomad Glamping Pty Ltd has the right to enter the location and to take back the goods.
1.9 Clients and all guests are advised to take out adequate travel insurance for the duration of the rental period.​
1.10 Any special offers advertised must be requested at the time of booking, are subject to availability and are applied at Petit Nomad Glamping Pty Ltd 's discretion. Public holiday weekends are excluded.
1.11 The client agrees to provide Petit Nomad Glamping Pty Ltd with a security/damage deposit specified on the invoice but not less than $100 per tent or credit card details to be served as a security to fulfil any obligations under this agreement. For that purpose, the client authorises Petit Nomad Glamping Pty Ltd to retain the security/damage deposit or to charge the credit card used to place this booking for any damages caused to Petit Nomad Glamping Pty Ltd by the client or if the client breaches any part of this agreement.
2. Changes
2.1 The client accepts that Petit Nomad Glamping Pty Ltd may change the goods or specifications of the goods at any stage prior to the rental period commencing without consulting the client as long as Petit Nomad Glamping Pty Ltd believes the modification will not adversely affect the performance of the goods or the overall experience of the guests.
3. Acceptable use of tents
3.1 Smoking and the use of naked flames in the tents is strictly forbidden.
3.2 Stoves supplied with the kitchen packs must not be used inside the tents under any circumstances.
3.3 Any use of naked flames in the vicinity of the tent is done so entirely at the client's own risk. The client will be liable for any damage caused by fire.
3.4 Animals are not allowed in any tents under any circumstances.
3.5 Only heating appliances supplied by Petit Nomad Glamping Pty Ltd may be used inside the tents unless written permission is given by Petit Nomad Glamping Pty Ltd prior to the rental period commencing.
3.6 All rubbish should be cleared from the tent and camping area prior to leaving and placed into the bins on the campsite or taken away if there are no on-site bins.
3.7 All goods should be left in a clean and tidy condition. If kitchen equipment has been hired it should be cleaned and tidied prior to leaving.
3.8 Petit Nomad Glamping Pty Ltd has the right to claim extra cleaning fees of their discretion from the client if tents are left in an unacceptable condition.
3.9 Combination padlocks will be supplied with all tents erected at public campgrounds and the code will be sent to the client with the booking confirmation.
3.10 The tents must be secured with the padlock at all times that the tents are left unattended. The client is liable for any losses that occur as a result of leaving a tent unsecured.
3.11 Tent doors and windows must be fully zipped closed when the tent is unattended and upon departure or the damage deposit will be forfeited.
4. Sites and third-party companies
4.1 If using a site that is not one of Petit Nomad Glamping Pty Ltd 's recommended sites, it must have clear access for a heavy vehicle, it must be relatively flat and well drained. The client will be liable for any losses caused to Petit Nomad Glamping Pty Ltd due to inappropriate land use or the failure of the client to warn Petit Nomad Glamping Pty Ltd of any potential hazards to persons or property.
4.2 Petit Nomad Glamping Pty Ltd reserves the right to refuse to erect tents or discontinue installation of goods on land that it deems unsuitable. In this event this agreement will be terminated and the client shall have no claim whatsoever against Petit Nomad Glamping Pty Ltd who is entitled to recover its reasonable costs incurred attempting to install the goods under this clause.
4.3 It is the client's responsibility to arrange access for the disabled and emergency services.
4.4 Petit Nomad Glamping Pty Ltd does not accept any responsibility for the camp sites that it recommends or the third-party companies that it works alongside. Any issues regarding these third-party companies must be taken up with the owners.
4.5 Should a campground/location become unavailable after a booking is made for whatever reason, it is the client’s responsibility to arrange an alternate location at which Petit Nomad Glamping Pty Ltd can install the hired goods. Petit Nomad Glamping Pty Ltd is under no obligation to issue a refund or a postponement should a campground/location become unavailable after a booking is made.
4.6 If a total fire ban is in place at your camp site restricting the use of a gas stove which has been hired as part of a kitchen pack, no refund will be given.
5. Client's obligations
5.1 The client acknowledges that occupancy is not to exceed the maximum number of guests per tent as indicated in the booking confirmation.
5.2 The client must examine the goods at the earliest opportunity to make sure that they are in acceptable condition, fit for purpose and fulfil the requirements set out in the booking confirmation.
5.2 The client is responsible for making sure that the goods are protected from theft and damage and that all guests treat the goods in a respectable manner. Petit Nomad Glamping Pty Ltd has the right to refuse hire or use of goods to any guest.
5.3 The structure of the tents should not be adjusted and nothing should be hung from the poles or walls of the tents without permission from Petit Nomad Glamping Pty Ltd.
5.5 No repair, maintenance or modification should be carried out on the tents without written consent from Petit Nomad Glamping Pty Ltd.
5.6 Details of any branding that is to be applied to the goods must be declared to Petit Nomad Glamping Pty Ltd who have the right to refuse such branding at their discretion.
5.7 Any damages, structural failings or hazards must be reported to Petit Nomad Glamping Pty Ltd immediately and under no circumstances should the guest attempt to rectify any such issues themselves.
6. Client's warranties
6.1 The client warrants that all details given at the time of booking are correct. If any details (including but not limited to business practice, name, address, phone number, payment details) change prior to the rental period commencing the client must inform Petit Nomad Glamping Pty Ltd as soon as possible. The client shall be liable for any loss incurred by Petit Nomad Glamping Pty Ltd as a result of their failure to comply with this clause.
6.2 The client warrants that no laws or third-party rights will be violated by the use of the goods, or in connection with the use of the goods, during the rental period.
7. Payment of Fees and other charges
7.1 A minimum deposit of 25% of the total fee is to be paid at the time of booking and a booking is only confirmed when the deposit has been received by Petit Nomad Glamping Pty Ltd. The deposit amount may be changed by Petit Nomad Glamping Pty Ltd in certain situations depending on the degree of risk involved.
7.2 The client agrees to provide Petit Nomad Glamping Pty Ltd with credit card details at the time of booking to serve as a security to fulfil any of the client's obligations under this agreement. For that purpose, the client authorises Petit Nomad Glamping Pty Ltd to charge the credit card for any damages caused to Petit Nomad Glamping Pty Ltd by the breach of any part of this agreement. Any charges made will be fully itemised to the client.
7.3 The remaining balance must then be paid to Petit Nomad Glamping Pty Ltd no later than 21 days prior to the commencement of the rental period.
7.4 Any bookings made that are within 21 days of the commencement date must be paid in full at the time of booking. This payment is non-refundable.
7.5 The client agrees that if the funds have not been cleared in Petit Nomad Glamping Pty Ltd 's bank account prior to the rental period commencing, the goods will not be delivered.
7.6 All B2C prices or quotes are inclusive of 10% GST unless otherwise stated. B2B quotes are exclusive of GST unless otherwise stated.
7.7 Payment of fees can be made by Stripe, Credit Card or direct bank deposit.
7.8 The client is responsible for the costs of repairing or replacing damaged hired goods.
7.9 Petit Nomad Glamping Pty Ltd reserves the right to apply interest at the General Interest Charge applied by the ATO (which is currently a rate of 9.15% per annum) to all tax invoices that are more than 30 days overdue.
7.10 Where payment remains outstanding for more than 30 days, Petit Nomad Glamping Pty Ltd reserves the right to assign any debts payable to it to a third party without consultation with the Client.
7.11 Where any monies owing on tax invoices issued by Petit Nomad Glamping Pty Ltd remain outstanding, the Client shall indemnify Petit Nomad Glamping Pty Ltd from and against all costs and disbursements incurred byPetit Nomad Glamping Pty Ltd in recovering the debt (including but not limited to internal administration fees, legal costs on a solicitor and own client basis, Petit Nomad Glamping Pty Ltd collection agency costs, and bank dishonour fees).
9. Cancellation and Early Termination
9.1 In the event that a client cancels a booking, refunds will be issued according to the following guidelines:
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If cancellation notice is received less than 21 days before the event date, no refunds will be available. However, the client will receive a credit equal to 50% of the paid amount. This credit is valid for one year. -
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If cancellation is made 21 days or more before the event, the client will receive a full refund, minus a $100 booking fee. Alternatively, a credit for the full paid amount can be issued, which is also valid for one year.
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Customers will receive a full refund or a credit in the case of operator cancellation due to Active Severe Weather Warning or other unforeseen circumstances. To cancel or inquire about a cancellation, please contact us by email.
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Please note that no-shows will be charged the full price.
9.2 Should a campground/location become unavailable after a booking is made for whatever reason, it is the client’s responsibility to arrange an alternate location at which Petit Nomad Glamping Pty Ltd can install the hired goods. Petit Nomad Glamping Pty Ltd is under no obligation to issue a refund or a postponement within 21 days of the commencement date should a campground/location become unavailable.
9.3 Petit Nomad Glamping Pty Ltd may choose to cancel a booking at any time in writing. Notice will be given of the cancellation and a full refund given. Petit Nomad Glamping Pty Ltd takes no responsibility for any subsequent losses incurred by the client in this situation as long as the client has been fully reimbursed.
9.4 Petit Nomad Glamping Pty Ltd cannot offer refunds or cancellations/postponements for bookings that have already been postponed.
9.5 Petit Nomad Glamping Pty Ltd recommends all clients and guests take out adequate travel/event insurance to protect themselves in these events and all other provisions of this agreement.
10. Events Outside Our Control.
10.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of Our obligations under these Terms that is caused by an Event Outside Our Control.
10.2 An Event Outside Our Control means any act or event beyond Our reasonable control, including without limitation strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or the existence of, threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, or failure of public or private telecommunications networks.
10.3 If an Event Outside Our Control takes place that affects the performance of Our obligations under these Terms:
We will contact you as soon as reasonably possible to notify you; and our obligations under these Terms will be suspended. Where the Event Outside Our Control affects Our provision of the Campsite Services to you, We will, if practical to do so, restart the Campsite Services as soon as reasonably possible after the Event Outside Our Control is over.
10.4 Bookings can be transferable to the next event or later date.
11. Force Majeure
11.1 While every effort will be made by Petit Nomad Glamping Pty Ltd to fulfil the needs of our guests, Petit Nomad Glamping Pty Ltd will not be liable for any Act of God including but not limited to fire, flood, storm or natural disaster; War, civil war, sabotage or act of terrorism; Government sanction, embargo, import or export regulation or order; labour disputes, including strikes, lockouts, boycotts or other industrial action; Failure in the transportation of equipment, machinery or personnel or in the provision of any utility including power, gas, water, or communication services. Requisitioning storage of material, transport or labour or any other cause beyond the control of Petit Nomad Glamping Pty Ltd.
12. Damage, Accidents, Malicious damage, Theft
12.1 In the event of any theft of goods or damages caused by a third party during the rental period the client must report the incident to the police and provide Petit Nomad Glamping Pty Ltd with a police reference number within 24 hours.
12.2 During the rental period the client is responsible for all goods supplied to them. Petit Nomad Glamping Pty Ltd will recoup all costs involved in replacing, fixing or cleaning goods that have been damaged or lost from the client no matter how such damage or loss may have been caused.
12.3 At the end of the rental period goods must be left in the condition that they were originally hired in excluding normal wear and tear which will be specified by Petit Nomad Glamping Pty Ltd.
12.4 Petit Nomad Glamping Pty Ltd will not be liable for any losses that occur with the goods from accidents, loss or malicious damage.
12.5 The client will not be entitled to any refund of hire fees should the goods become damaged or lost as a result of theft, accidents, malicious damage or loss.
12.6 If the goods become damaged or unavailable due to negligence or malicious damage by the guests the client will be required to pay Petit Nomad Glamping Pty Ltd the hire fee for the whole period that the goods are unavailable or unusable.
12.7 Where installation takes place on a client’s property, the client is responsible for notifying Petit Nomad Glamping Pty Ltd of any conditions that could reasonably be considered to constitute a hazard to installation. Where the client fails to give such notice and Petit Nomad Glamping Pty Ltd property is damaged as a result, the client will be responsible for the cost of such damage.
13. Personal property
13.1 Petit Nomad Glamping Pty Ltd will not take any responsibility under any circumstances for the personal possessions of the guests during the rental period. Any possessions left unattended in the tents are done so entirely at the guest's own risk.
14. Insurance
14.1 Petit Nomad Glamping Pty Ltd will at all times be covered by a general insurance policy to protect against (but not limited to) third-party risk, public liability, product liability, damage and destruction.
14.2 The client may take out their own insurance policies or ask Petit Nomad Glamping Pty Ltd to extend theirs in certain situations. The client will be responsible for paying any excess insurance costs above Petit Nomad Glamping Pty Ltd's general insurance policy.
14.3 The risk for any exclusions under Petit Nomad Glamping Pty Ltd’s insurance passes to the client on delivery of the Equipment. These exclusions include (but are not limited to):
(i) Insurance excess.
(ii) Unexplained disappearance of any goods belonging to Petit Nomad Glamping Pty Ltd.
(iii) Acts of fraud or dishonesty on behalf of the client or guests.
(iv) Breach of Petit Nomad Glamping Pty Ltd terms and conditions causing the insurance policy to be invalidated.
(v) Failure to report the loss, damage or theft of any goods to Petit Nomad Glamping Pty Ltd within 24 hours.
15. Liability to third-parties
15.1 The client hereby releases Petit Nomad Glamping Pty Ltd from, and agrees to indemnify Petit Nomad Glamping Pty Ltd in respect of any third-party claims, action, suits, demands, costs and expenses for damage or injury to person or property arising directly or indirectly out of the hire or use of the goods by the client or any third party using the goods during the rental period, or these terms and conditions.
15.2 Petit Nomad Glamping Pty Ltd will not be responsible for and the client will indemnify Petit Nomad Glamping Pty Ltd against all claims for the injury to persons or loss or damage to property however caused unless it be proved that such injury or damage was caused by negligence of Petit Nomad Glamping Pty Ltd.
16. Gift Vouchers
16.1 Petit Nomad Glamping Pty Ltd Gift Vouchers must be booked and taken within 12 months of purchase.
16.2 Once a Gift Voucher has expired Petit Nomad Glamping Pty Ltd is under no obligation to offer an extension.
16.3 Expired vouchers are non-refundable in whole or in part. After a voucher has expired, it is no longer valid, and all transaction attempts will be declined. Any unused value at the date of expiry will become the property of Petit Nomad Glamping Pty Ltd.